Refund policy

We want you to love your Ferndale Foods Australia order—but if something’s not right, we’re here to help.

If we’ve sent the wrong item or your product arrives in an unusable condition, please get in touch so we can make it right.
You can call us at (+61) 3 5335 1633 or email customerservice@fdale.com.au — just have your order number handy and let us know what happened.

We’ll do our best to sort it out as quickly as possible, whether that means sending a replacement or offering a refund.

If you’re returning an item for any other reason, we can offer a refund once the original order is received by us in full. Items must arrive in sellable condition to be eligible for a refund or exchange.

Please send returns to:

Ferndale Foods Australia

Attn: WEB RETURNS

25 Wiltshire Lane

Delacombe, Victoria, Australia, 3356

Please note: if your original order qualified for free shipping, return postage costs will need to be covered by you. We can only cover return shipping if it was paid for in the original order or if the return is due to an error on our part.

Your satisfaction means a lot to us, so don’t hesitate to reach out. We’re always happy to help!